I create usable, engaging and profitable cross-platform experiences.
Every project is unique. My approach is tailored to the project. Generally speaking, I use a combination of research, strategy and design...
In order to deliver a compelling user experience, it is necessary to conduct activities that look at the big picture.
In a nutshell, I help businesses map out their journey to success by helping you define a clear strategy at an organisational level.
I'm a usability advocate. An understanding of what real users do and why they do it is a key part of the process.
I often conduct user interviews and ethnographic research. Through immersing myself in the user's world, I am able to garner new insights and instil empathy.
An iterative design approach helps deliver great user experiences.
Nowadays, usable isn't enough. Through considering the customer experience holistically, I aim to raise the bar - to exceed customer expectations through design.
I work with companies as a practitioner and as a design thinker
My approach is suited to Lean and Agile environments alike. I can collaborate with your team as a hands-on practitioner, a design thinker, or both. Through working with you to create a clear vision, I can follow it through to see that the vision is realised...
As a Hands-on Practitioner
Working in a hands-on capacity enables me to make a big impact on the design solution.
I'm naturally drawn to the early stages of the process. Sometimes this can involve conceptual ideation of a new product, or realising the potential of an existing product by making radical improvements with innovation.
I cover the full user centered design lifecycle. More specifically the following UX disciplines:
- Strategic positioning
- Research (interviews and field)
- Creating requirements around demonstrable user scenarios and valid personas
- Conceptual ideation
- Rapid Prototyping (low and high fidelity)
- User journeys
- Information Architecture
- Wireframes & specification documents
- Interaction design
- Visual design
As a Design Thinker
Design thinking is about human-centered innovation.
As a consultant I offer a fresh perspective to the team by focussing on real people and their needs. I apply user centered design principles to address business problems.
Working in an advisory capacity enables me to help companies be more design-led. Collaboration and involvement in the strategic stages of business model evolution helps to create new opportunities.
I believe the creation of value arises from the combination of business and user needs. Given the space for collaboration and creativity, insights can be unearthed that help illuminate the competitive advantage across multiple touchpoints.